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TOP BENEFITS OF USING A CHATBOT IN ENTERPRISE APPLICATIONS

TOP BENEFITS OF USING A CHATBOT IN ENTERPRISE APPLICATIONS

There are many benefits of using a chatbot. A chatbot is a computer program or software, designed to chat with customers powered by artificial intelligence. Everyone thinks that this technology is a recent invention. But it was first tried in the year 1966 by Joseph Weizenbaum. As the years passed technology got improved, and these chatbots became a piece of cake for the ecommerce and business fields. These chatbots replace human power and reduce cost.

Chatbots are simple and easy to use. Now let’s look at the benefits of using a chatbot: –

24X7 AVAILABILITY:

These chatbots are available 24×7 and can engage with the customers irrespective of company working timings.

PROCESS LARGE NUMBER OF REQUESTS AT A TIME:

Customers do not like to wait to process their query. Handling every customer at the same time is difficult.  As the company expands, its customer’s increases and it is difficult to handle all the customers by human power. So, these chatbots can handle those situations, and no customer is kept waiting.

LOW COST:

Instead of hiring twenty people for customer service chat, you can make your chatbot for a low price and some platforms provide free chatbots services. It takes less cost to keep these chatbots updated.

BETTER LEAD GENERATION AND DATA COLLECTION:

Suppose people visiting your site are leaving without any action and you wanted to identify the reasons, then these chatbots can be used. They ask the customers for feedback regarding the page and the services. This information is collected and based on the data collected the page interface can be improved.

These chatbots answer the queries of customers in no time and are helpful in lead generation. It will ask the necessary questions and collects the data about the customer’s interests.

It also collects user data through subscriptions.

IMPROVES CUSTOMER SERVICE:

If a human is hired for the customer service, they act according to their mood. Sometimes customers may act rude due to their problems. But the chatbots reply them politely. These chatbots are proactive, and they take the initiation of starting the conversation.

Customer Service work is repetitive and is annoying. But these chatbots handle those situations, and they never get bored as they are bots.

KEEPING UP WITH THE TRENDS TO ATTRACT YOUTH:

Keeping up with the trends shows your technology enhancement in business. Most of the people use social platforms such as Facebook, Instagram, Twitter. These platforms combined with chatbot technology are useful for business purposes.

Nowadays social media engagement became a daily life activity to most of the youth. Every activity is taking place online such as ticket booking, shopping, education, etc. The teen got attracted towards messaging, and they got habituated to these chatbots.

TIME-SAVING:

Chatbots can attend multiple requests and queries at the same time. Due to this waiting time is reduced and the users will receive the response in no time. Both the users and the company time gets saved.

CHATBOTS ARE MORE HUMAN:

chatbots appear to be more human, and they are great at saying “Hello” and using your customers’ names ─ All with a dose of humor.

More accessible Approach to Global Markets:

If you are a startup company looking to extend the company globally or if you are a globally recognized company in both the cases these chatbots are very much helpful. These chatbots make you not to worry about the multiple requests you get globally.

REDUCE EMAILS AND CALLS:

Customers don’t like to call and ask their doubts. They either mail the company or they chat with the live agent. This process takes more time and customer may not be waiting until he gets his chance. This leads to loss of customers. To overcome this, one can use chatbots.

CONCLUSION:

Chatbots can do much more. Above said points are some among them. These bots also come with a feature of push notifications. Chatbots have become prominent in business fields to attract customers. They are playing a significant role in the e-commerce field. Chatbots reduce the time taken to solve a customer query. They are less costly and easy to manage. In coming years AI will replace all the current technology. In short maximum problems will be solved by using AI bots without human interference. There are the benefits of using a chatbot.

Bottom line – Chatbots are fantastic.

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